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More FirstEnergy Sucking

4/25/2014

0 Comments

 
FirstEnergy's been doing a whole lotta sucking lately while I was otherwise engaged in super-sucky-secret FirstEnergy sucking shenanigans that I can't talk about.  But, the work week is over and now it's time for some FirstEnergy sucking fun.

Even Wall Street thinks FirstEnergy sucks.  Today, Citigroup reaffirmed its sell recommendation on FirstEnergy's sucky stock... because it sucks!
FirstEnergy Corp.‘s stock had its “sell” rating reiterated by stock analysts at Citigroup Inc. in a report issued on Thursday...

We're about due for another fun-packed FirstEnergy earnings call, where Tony the Trickster and his sucky band of merry thieves parade their suck-i-tude before the investment community.  Don't miss it!

In other sucky news,
FirstEnergy is still trying to bust its union workers, including desperately needed meter readers in West Virginia's eastern panhandle.
Local 102 represents about 690 of FirstEnergy’s linemen, substation workers, meter readers and technicians in the big electric utility’s Potomac Edison and West Penn Power territories.
About 125 of Local 102’s members work at Potomac Edison service centers in Williamsport; Frederick, Mount Airy and Thurmont, Md.; Martinsburg and Berkeley Springs, W.Va.; and Waynesboro and McConnellsburg, Pa.
Potomac Edison serves about 250,000 Maryland customers in an area stretching from Garrett County east to parts of Montgomery and Carroll counties, and about 132,000 customers in West Virginia’s Eastern Panhandle.
West Penn Power, whose territory includes Pennsylvania’s Franklin and Fulton counties, serves about 720,000 customers.
In March 2013, FirstEnergy began negotiations with Local 102 for a labor contract to replace the three-year pact that was to expire April 30, 2013.
What happened next is in dispute.
The company said the contract expired and the union members have continued working under the terms of the previous contract. The union, on the other hand, said the contract was extended for one year until May 1, 2014 — 10 days from today.

Asked last week whether that means a deadline is looming, FirstEnergy spokesman Toad Meyers said, “We’re not facing a deadline from the company’s standpoint. The plans are to continue to negotiate.”
Meyers, who is the utility’s spokesman for comment on negotiations with Local 102, didn’t mention the talks in Detroit.
He said “at least seven more negotiations” are scheduled with Local 102 leaders before April ends. He said he has “no idea” where those talks are taking place.
Asked Thursday what happens if an agreement isn’t reached by May 1, Whalen said there’s a “variety of things that could happen.
“First of all, we continue to work day by day,” Whalen said. “Or, the union could agree to sign an extension to work under the (last contract’s) terms for ‘x’ number of days.
“Or, depending on what (FirstEnergy is) thinking, they certainly have the ability to lock us out when they want,” the legality of which would “depend on where it’s at in the negotiations,” Whalen said.
“And then, the last thing, if we don’t have an extension, we have the right to strike,” Whalen said.
If a strike or a lockout were to come, Whalen said neither could happen until at least May 1, when the “no-strike, no-lockout provision” expires with what the union said is still the contract.
When is FirstEnergy going to stop treating its employees like trash?  And how much longer will the company's stockholders quietly suffer company mismanagement all the way to suckville?  I found the 5-year old Tony insults here to be quite creative, such as this one:
Tell Uncle Tony to take a cut in pay, put a pair of di electric boots up his a$$ filled with concrete and take a plunge in the Delaware. Italian my a$$ he is a embarrassment to the nationality and the human race. Some would call him "Yellow" not Uncle Tony or possibly numb-nuts. Yell "Mafia" and I bet he pees his pants.
These are FirstEnergy's faithful employees, the folks who actually keep your lights on.  Just how badly does FirstEnergy suck, anyhow?  The customers hate them, the employees hate them, the investment community hates them.  Something's wrong here...

And in other FirstEnergy sucking news.... check out the exchange going on in the Potomac Edison/Mon Power General Investigation case at the WV PSC, where FirstEnergy turned customer service into performance art.

The Coalition for Reliable Power filed this letter after noticing a new uptick in complaints about high bills and missed meter readings.  In response, FirstEnergy's lawyer called me (because, yes, I do wear another hat that comes with business cards) to request the names of all the customers who had complained so he could "help" them.  Like I'm going to give out a list of names, email addresses and phone numbers of people that have contacted the Coalition when they couldn't get any help from the company?  People just aren't comfortable with that, and neither am I.  Instead, I relayed FirstEnergy's customer service offer to everyone and let them volunteer.

I received my first response 12 minutes after sending out the notice.  It said:
Mon Power is an a$$-hole company. The WV PSC allows them to screw over consumers of electric.
Oh, this experiment isn't going to go well, is it?

It seemed to go swimmingly in FirstEnergy's fantasy world, however.

Here's the response of volunteer customer service experiment subject Kery Fries.  Doesn't sound like he agrees with Gary Jack's version, does it?

Finally, here's the Coalition for Reliable Power's response to Jack's letter.

When is this company's grand sucking failure going to finally be over?
0 Comments

Potomac Edison/Mon Power General Investigation Now Up to PSC Commissioners

2/26/2014

3 Comments

 
The PSC General Investigation of Potomac Edison and Mon Power's Billing, Meter Reading and Customer Service practices is now awaiting a decision from the West Virginia Public Service Commissioners.

Reply briefs were filed on Monday that pretty much wrap up the participatory phase.  The only thing left to do is for the Commissioners to issue an Order demonstrating that they take their responsibility to protect West Virginians seriously.

The Consumer Advocate Division's reply brief continues to call for the companies to read every meter every month for one year in order to expunge accumulated "bad data" upon which future estimates are based.  The CAD notes that the EPRI study does not even mention incorrect historical data being used as the basis for the estimate.

I note that EPRI used a set of "good data" to set up its billing estimate experiment.

But, everything you need to know can be found in PSC Staff's short and sweet reply:
Staff has reviewed the initial briefs filed in this matter and finds it has very little to
respond to. Actually, the initial brief of the Companies and the most recently filed
monthly statistical report confirms many of Staffs fears. The Companies are still
providing a lot of excuses without many answers. They continue to point the finger at the Derecho and Super Storm Sandy, when the truth of the matter is those two storms did not cause this problem, but simply exposed the problems within the Companies that were
destined to arise and will do so again if  changes aren’t made.* Further, a review of the February monthly statistical report shows an increase in consecutive reads due to weather related causes, just as Staff suspected. That will continue to be a problem as long as there is weather. Also, as Staff suspected, the Companies cannot or are not willing to seek a modification to its billing system to allow manual changes to a customer’s account when it is shown the estimation routine is inaccurate for that customer. These are just a few examples of many where Staff fears have been confirmed.

Also, Staff finds it odd that the Companies dedicate such a large portion of its
brief arguing why the Commission should not impose the “penalty” provision for missed
meter reads when they claim this problem has been solved. If the problem has indeed
been solved and given the concessions Staff made for reasonable circumstances to avoid the penalty, these penalties should seldom come into play if at all. Again, it is important
to remember the Companies are required to read every meter bi-monthly, absent exigent
circumstances, not just the ones that are convenient at the time. Further, the Commission has approved similar service based performance credits in the past, specifically in the settlement in the Verizon quality of service case, Case No. 08-0761-T-GI. This circumstance is almost unprecedented in West Virginia and calls for bold action. This penalty provision is just that action, a stick in order to incentivize the Companies to make better decisions in the future to the benefit of their customers instead of to the benefit of the Companies.

*In their Initial Brief, the Companies state they have had no problems in Pennsylvania as evidence that the Derecho and Super Storm Sandy were the root causes of these problems. Staff has learned that on February 4, 2014, a complaint was filed by the Utility Workers Union of America against Penelec on behalf of its workers and individual customers for failure to properly staff the meter reading section and for failure to obtain meter  readings, leading to three, four, five consecutive estimated readings.
In its defense, FirstEnergy continues to maintain that it has done nothing wrong and that it only needs to read your meter once a year, if it wants to.  Blah, blah, blah, whiiiiiiiiine.

It would be nice if the Commission issued a quick decision holding the company accountable for its transgressions.  However, if the Commission waits to see how many new complaints are filed in the month of February, I'm okay with that too.  It seems that something went horribly awry with the companies' January estimates that resulted in substantial underestimation.  This problem was compounded by the prolonged period of cold weather, and has resulted in February bills that are hundreds of dollars higher than normal when an actual meter reading is performed.

Ut-oh.  When do the service shutoffs begin this year?  Deja vu.

3 Comments

Potomac Edison/Mon Power EPRI Study Turns Out to be Irrelevant Gibberish

2/19/2014

4 Comments

 
FirstEnergy finally filed a public copy of its Electric Power Research Institute (EPRI) report on its West Virginia billing problems.  The report can only be described as a grammatical HOT MESS. 

The general gist of the report tells FirstEnergy to stop screwing around with its estimation algorithm because it works well, except that it overestimates customer usage an average of 14%.

EPRI tells us that when the meter is read every other month, both monthly kwh values are a forecast or estimate, because the first month is estimated and the second or "actual" month is actually a result of actual use plus any true-up amount from the first estimated month.  In other words... you never get a monthly bill for the actual amount you use.  Customers whose bill is read every month have accurate bills, but not you.

The report goes wrong in the first paragraph:
The focus of this assessment is to evaluate the BE protocols’ performance where bi-monthly
meter reading is the standard.
The General Investigation was not triggered by the inaccuracy of FirstEnergy's estimation algorithm.  It was triggered by a huge outcry by customers whose electric meters had not been read as required by FirstEnergy's tariff.  FirstEnergy made it about its algorithm by focusing on that during the investigation and hearing.  By asking the wrong question, FirstEnergy shifts the focus off its willful disregard of its own tariff and the injury it caused (and continues to cause!) to its customers.
"If they can get you asking the wrong questions, they don't have to worry about the answers." - Thomas Pynchon
And, therefore, this hot mess should be tucked away in File 13 and forgotten.  It's not relevant to the investigation.

Besides, it's the hardest read I've come across in a long time.  Yes, it's hopelessly technical, but it seems that FirstEnergy also ran it through the Gibberish translator before approving its final content.  This thing is chock-a-block full of typographical errors, missing words, extraneous words, incorrect words, and incomplete sentences, to the point that the reader is constantly stopping to reach for their secret Gibberish decoder ring.  Here's just one of the hundreds of sentences that gave me pause.  What does this mean?
When the values are designated as actual, then BSE assumes that they are actual meter reads and treats when according to the
protocols employees in levelization.
Here are a few quotes from sentences that didn't need decoding:
Note:  "BE" stands for "Bill Estimation."  Just think, if EPRI had named it the "Bill Simulator" instead, we could have been treated to a report full of "BS."  Oh, wait, I think that happened anyhow...
As the number of consecutive estimates increases, the BE performance deteriorates.
...ascertain if using the Prior Period should not be considered for the Base Period if the Prior Period was estimated, and especially if there are indications that there was a large but unwarranted reconciliation.
In the case of scenario 10b (Figure 7-13), which imposed two months of 33%
underestimation followed by a large reconciliation, the performance was not quite as good. The R-value distribution became less compacted around R = 1.0, and the
percentage extreme R-value increased to 8%, four time that of scenario 1b. This might
result because underestimation of usage results in systematically poorer performance of the BE in situations where the estimated month’s usage and the reconciliation amount is large. More testing is called for to verify this result before changes are made to the BE
protocols to mitigate this apparent bias.
Missed scheduled meter reads resulted in a modest increase in the extent of
overestimation measured by the mean R-value, but more importantly more individual
customer R-values are in the extreme tails.
Blah, blah, blah, who cares?  But if you can manage to get through nearly 100 pages of this Gibberish, there's a treat at the end for you.  It's a 12 slide deck of FirstEnergy's "response" to the EPRI report.  Why did FirstEnergy need a slide deck?  Maybe it's because:
EPRl was asked to perform objective statistical testing of our estimation processes. While we (FirstEnergy) agree with EPRl that the  estimation algorithm performs well for most customers we also believe that performance can be improved.
As such we recognize the need to mitigate any unintended impact to customers in the interim and will as proposed in the settlement:
Bill message customers who received a bill varying by more than 25% from previous year following multiple estimates to remind of
payment options (February 2014);
Exception customers whose current estimate vary by more than 25% from their previous year’s bill for manual review (May 2014).
Settlement?  What settlement?  Is the Commission going to allow FirstEnergy to skip out with a slap on the wrist in a settlement? 
4 Comments

FirstEnergy's Corporate Malfeasance Trifecta

2/12/2014

1 Comment

 
Remember when FirstEnergy told the WV PSC in its February 3 brief on the General Investigation that its customers in Pennsylvania haven't had issues with estimated bills?
The two major storms were the largest impact cause of the disruption to obtaining scheduled meter reads. That conclusion is supported by  the experience of sister company, West Penn Power, which experienced all the same  integration issues (system integration,  renumbering, meter reading restructuring) as the Companies experienced, but did not  experience the same level of damage and  widespread outages from these two super  storms. Consequently, West Penn has not had the level of customer complaint and billing  issues that the Companies and their customers experienced.
Ooooops.

Looks like FirstEnergy wasn't exactly being honest with the Commission.

The very next day, two complaints were filed with the Pennsylvania Public Utilities Commission alleging that FirstEnergy subsidiaries West Penn Power and Penelec have not been reading meters in that state either.

The complaints were filed by the Utility Workers Union on behalf of customers who also happen to be union members.  The complaints add to the meter reading issues FirstEnergy's West Virginia and Maryland customers have been experiencing to create a multi-state trifecta of willful corporate malfeasance:
UWUA brings this complaint in its capacity as the representative of meter readers and other Penelec employees who are being directed by Penelec to continually and willfully violate the Commission's meter reading regulations and the provisions of Penelec's own tariff.

UWUA states on information and belief that Penelec routinely estimates bills for thousands of residential customers three, four, or even five consecutive months when there are no exigent circumstances and no problems with utility personnel gaining access to the customer's meter.

UWUA states on information and belief that Penelec fails to read meters as required because it has failed to fill vacant meter-reading positions and has otherwise failed to properly staff its meter reading function. That is, Penelec has made a business decision to save the expense of hiring additional meter readers and instead issue numerous consecutive estimated bills to residential customers in violation of the Commission's regulations.
Oh, so it's not about salt-laden snow after all?  Maybe it's about the company deliberately failing to read meters as a cost-cutting measure?

Shame on you, FirstEnergy!
1 Comment

Potomac Edison's Estimated Bills Are More Screwed Up Than Ever

1/27/2014

0 Comments

 
Yeah, I know, news flash, right?  But I was actually surprised to get my most recent estimated bill.  No, it wasn't because it took 10 long days to get here after it was issued.  And, no, it wasn't because it was all bulky like it contained a small booklet of some sort.

It's because the estimated usage was much lower than I was expecting, and just over half the amount actually showing on my meter.  I was expecting the usual larger than actual estimated bill again this month, especially because the actual from the same period last year was one of those outrageously high "catch up bills" resulting from the company's failure to read meters.

So, how did the company come up with this month's ridiculously low usage estimate?  If you sat through December's PSC hearing on the General Investigation of the company's billing, meter reading and customer service practices, you'd know that the company has two estimation routines in place.  One uses same period from prior year, adjusted to current weather and days in billing period.  The other uses prior month data.

A phone call to a delightful customer service representative named Kelly advised me that my bill was based on prior year actual.  Using the handy-dandy usage history graph on my current bill, I find that my last year same period was over 4,000 kwh.  So, Kelly informs me that because the company "renumbered" me and adjusted my billing period, the current estimate also used some data from the following month on my bar graph.  That month's usage was 2,406.  So, Potomac Edison's average of 4000 and 2406 is 2,576?  No wonder there's an investigation going on.  Helpful and pleasant Kelly offered to adjust my bill because we determined that my next month actual reading will produce an outrageous bill.  But, it really doesn't matter since I am on the average payment plan.  However, many Potomac Edison customers whose bills were estimated by the same method mine was this month may not be.  Those customers are going to get gigantic bills next month, bills they may be unable to pay.  As if that's not bad enough, the unusually cold weather is going to exacerbate this problem tremendously.

I thought I heard FirstEnergy telling the PSC Commissioners that it had solved all the estimation routine problems.  It looks like that's not true, and a whole new wave of unhappy customers is quietly building and should start crashing in during the month of February.  How much longer is this going to go on?  How much longer are West Virginians supposed to put up with this stunning incompetence?  Let's get with the program here, PSC!

So, in conclusion, let's add a little levity by going back to my intro. paragraph and examining the reason for my unusually bulky bill.  That was because it contained ELEVEN (11), count 'em 11, copies of this month's bill insert.  The insert urges me to sign up for FirstEnergy's eBill program so I can "use less paper" which "is better for the environment."  Right, FirstEnergy, as soon as you take your own advice.  And to add one last giggle on top, my customer service rep., Kelly, offered to send me some energy efficiency literature because that's what she's been instructed to do when she gets a high bill call.  But, wait a sec, FirstEnergy has been fighting against energy efficiency programs in West Virginia (and many other states).  As well, maybe customers wouldn't have such high bills if the company read every meter every month until it established accurate base data and corrected its hideously inaccurate estimation routines.  Does FirstEnergy have any literature on that problem?  Probably not.

Loving those "merger synergies," FirstEnergy!
0 Comments

Where is FirstEnergy's EPRI Report?

1/14/2014

0 Comments

 
During the West Virginia Public Service Commission's evidentiary hearing on the Potomac Edison/Mon Power Billing, Meter Reading and Customer Service Practices General Investigation, company witness Kaye Julian told the Commissioners that the EPRI report would be completed on January 6.
Q. Okay. All right. And you mentioned EPRI and the EPRI study, and I know that you --- while we’re on the subject, on page 11 of your testimony, your Direct testimony, you’d made a change at line eight. You state that the EPRI study is now expected to be completed by January 6th, 2014; correct?
A. Correct.
Q. Do you know why it’s been pushed back from December 31st?
A. I received an e-mail this morning from them requesting a little bit more time, because they’ve been meeting with the teams that actually were on site, and after they’ve had a couple of their meetings, they just feel like they’re going to need a little more time.
Q. Now, do you participate in these meetings? A. I have been.
Q. I’m sorry, you have been?
A. Yes.
Q. Okay.
A. Now, I have not been making every single one of them, but ---.
Q. I mean, they’re weekly meetings?
A. That’s right. Recently they had me come daily.
Q. Okay. When did this --- when did the EPRI review begin? I mean, it’s been several months now in the making; correct?
A. Yeah, I believe we signed the statement of work with them in July.
Q. And what are you --- what specifically are you --- are the Companies having EPRI look at? I mean, what is the purpose?
A. What we’re doing is we’re trying to simulate the estimation routine with having lots of good data, and then going through and creating all those scenarios of every other estimate --- every other month estimate, two months in a row estimate, three months in a row estimate, and letting the routine take that data and determining --- I guess we’re trying to figure out where are those checkpoints that we might need. Are we not applying something appropriately that we should be? So we’re more or less --- we’re calling it forensics. That’s basically what they’re doing for us, trying to help us determine, you know, with the data available where we see some issues or breakdown and how can we improve our routine.
Q. And is EPRI going to tell you how it should be improved, assuming it finds breakdowns?
A. Yes.
Q. Okay. Now, is the Company’s plan to implement whatever correction EPRI recommends?
A. I think it’s a little early for me to say that, because I don’t know all of the expense associated with what they would ask us to implement or recommend we implement.
Q. Okay. So there’s a chance that EPRI may say you need to do these 20 things, for example, and the Company says we don’t have the money or the resources to do any of those; we’re just going to disregard your recommendation? That’s a possibility; correct? A. Anything’s possible.
January 6 has come and gone, with the EPRI report still missing from the public information on the case docket.

I guess we should prepare ourselves for "possible."
0 Comments

Frederick County Asks Potomac Edison to Donate Maryland PATH Substation Site

1/14/2014

5 Comments

 
WFMD reports:
Frederick County Commissioner Billy Shreve is asking Potomac Edison to donate some land for a park; specifically, the 150-acre Browning Farm, where the utility was planning to build a substation for the Potomac Appalachian Transmission Highline.

He called it a win-win for First Energy and county citizens.
Frederick County citizens commenting on the article agree.  Potomac Edison has a lot of public image issues in Maryland right now stemming from the Maryland PSC's investigation of its billing and meter reading practices.

What do you think about the county's proposal?
5 Comments

Will FirstEnergy Lock Out Potomac Edison Meter Readers?

1/12/2014

2 Comments

 
Just when Potomac Edison customers were getting used to having their electric meters read on some sort of regular schedule again...

The Herald-Mail reports:
FirstEnergy is trying to reach new labor agreements with two of its Utility Workers Union of America bargaining units.

They include Local 102, which represents several hundred workers in FirstEnergy’s Potomac Edison territory in Maryland and West Virginia and its West Penn Power territory in Pennsylvania.

The members of Local 102 are working as linemen, substation workers, meter readers and technicians.
In November, FirstEnergy locked out nearly 150 union workers at one of its Pennsylvania subsidiaries when contract negotiations broke down.  The company has been limping along by using contract workers and managers to perform the duties of locked out workers.

Now union-busting parent company FirstEnergy's labor dispute with Potomac Edison workers is heating up:
Robert Whalen, system president of Local 102, said Thursday that so far, FirstEnergy hasn’t threatened to lock out his Potomac Edison and West Penn members. Local 102 began contract talks with FirstEnergy in March 2013.

About 125 of Local 102’s members work at PE service centers in Williamsport; Frederick, Mount Airy and Thurmont, Md.; Martinsburg and Berkeley Springs, W.Va.; and Waynesboro and McConnellsburg, Pa.

Whalen said many of the company’s offers are unacceptable.

“Every benefit — health care, long-term disability, dental plan, vision plan, 401(k) — that’s in our contract now, they (FirstEnergy) want to make them completely at the discretion of FirstEnergy to modify, terminate or amend,” Whalen said.

Company spokesmen disputed such arguments, and said FirstEnergy’s offers have been fair.

The company is “cautiously optimistic we can come together on something,” spokesman Todd Meyers said about negotiations with Local 102. “I think we have a good offer.”

But as to the lockout in Pennsylvania, FirstEnergy spokesman Scott Surgeoner said the company isn’t backing down.

“We think our last best offer is very, very fair, and we are committed to seeing this lockout through,” Surgeoner said.
Wonder what this would do to FirstEnergy's little plan to read 10,000 West Virginia customers' meters monthly through January if they end up short-handed, or, horror of horrors, some doofus like Toad Meyers had to do some real work for a change and read meters?

And what if it snows?  Are we going to see Gary Jack scowling at downed wires from a bucket truck?
 

As fun as this sounds, I don't think it's a good idea.  FirstEnergy would do better letting qualified workers work and keep their "managers and supervisors" shuffling papers and making crap up for the media, where they belong.


FirstEnergy is failing its employees, its customers and its stockholders.


2 Comments

Citi Says Sell FirstEnergy

1/3/2014

0 Comments

 
Sell, sell, SELL!

Do you suppose the Citi analyst knows that FirstEnergy subsidiary Potomac Edison's crappy customer service was the #2 story in 2013 in its West Virginia service territory?
0 Comments

I Know It's True Because I Saw It On the Internet

12/30/2013

1 Comment

 
Potomac Edison finishes up 2013 as a big joke in The Herald-Mail:
Citizens also are concerned about their power bills, as the state Public Service Commission investigates allegations that Potomac Edison has not been reading residential meters in accordance with state law. The case follows customer complaints that the company cut back on its staff of professional readers and replaced them with a band of turbaned gypsies who gaze into the meters and estimate power usage.

Citizens tell the PSC they became suspicious when a bill came with a note predicting that the customer would “find an apple tree with seven apples and after eating one would grow three stag horns and find his flesh separated from his bones.”
1 Comment
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    About the Author

    Keryn Newman blogs here at StopPATH WV about energy issues, transmission policy, misguided regulation, our greedy energy companies and their corporate spin.
    In 2008, AEP & Allegheny Energy's PATH joint venture used their transmission line routing etch-a-sketch to draw a 765kV line across the street from her house. Oooops! And the rest is history.

    About
    StopPATH Blog

    StopPATH Blog began as a forum for information and opinion about the PATH transmission project.  The PATH project was abandoned in 2012, however, this blog was not.

    StopPATH Blog continues to bring you energy policy news and opinion from a consumer's point of view.  If it's sometimes snarky and oftentimes irreverent, just remember that the truth isn't pretty.  People come here because they want the truth, instead of the usual dreadful lies this industry continues to tell itself.  If you keep reading, I'll keep writing.


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